Privacy Policy

PRIVACY POLICY

Your privacy is important to us. It is The Crafty DIY'er's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.iwanttocraft.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of August 5, 2026.

Last updated: August 5, 2026

Information We Collect

Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.

"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Device type
Operating system
Geo-location data

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information — for example, when you subscribe to our newsletter, place an order, or when you contact us — which may include one or more of the following:

Name
Email
Phone/mobile number
Home/mailing address
Billing and payment details (processed by our payment provider)

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

Register for an account
Purchase any products and/or services
Purchase a subscription
Sign up to receive updates from us via email, SMS, or social media channels
Use a mobile device or web browser to access our content
Contact us via email, social media, a mobile device or on any similar technologies
When you mention us on social media

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

to provide you with our platform's core features and services
to process any transactional or ongoing payments
to deliver products and/or services to you
to contact and communicate with you
for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, if you provide us with your location, we may combine this with general information about currency and language to provide you with an enhanced experience of our site and service.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children's Privacy

Our products and services are designed for and marketed to adults. We do not knowingly direct our products or services at children, and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it as soon as reasonably possible. If you believe a child has provided us with personal information, please contact us using the details below.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:

a parent, subsidiary or affiliate of our company
third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, payment processors, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing providers, professional advisors, and payment systems operators
our employees, contractors, and/or related entities
our existing or potential agents or business partners
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
an entity that buys, or to which we transfer all or substantially all of our assets and business

Third-party service providers we currently use include Google Analytics and Klaviyo, and payment processing is handled by our e-commerce platform provider. We do not sell your personal information for money. As described below, some of these integrations may be considered a "sale" or "share" of personal information under certain U.S. state laws (for example, for purposes of analytics or targeted advertising), and you have rights to opt out of that processing.

Your Rights and Controlling Your Personal Information

Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.

Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.

Access, correction, and deletion: You may request details of the personal information that we hold about you, ask us to correct information that is inaccurate or out of date, or ask us to delete it, subject to the exceptions described in this policy. Please contact us using the details provided below.

Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing and fulfilling orders), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.

Notification of data breaches: We will comply with laws applicable to us in respect of any data breach, including applicable notification timelines.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Appeal: Where a state law grants you the right to appeal our decision on a privacy request, we will provide instructions for doing so in our response to your request.

Unsubscribe: To unsubscribe from our email database or opt out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or use the opt-out link included in the communication. We may need to request specific information from you to help us confirm your identity.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy, and we will update the "Last updated" date above.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Additional Disclosures for U.S. State Privacy Law Compliance

A growing number of U.S. states have enacted comprehensive consumer privacy laws (including, among others, California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, with additional states continuing to pass similar laws). This section applies to residents of any U.S. state with an applicable comprehensive privacy law, to the extent our processing of your personal information is covered by that law. Rather than listing every state's provisions individually, we describe below the rights that are broadly available under these laws; the specific rights and procedures that apply to you will depend on the law of your state of residence.

Depending on your state of residence, you may have the right to:

confirm whether we are processing your personal information and access it
correct inaccuracies in your personal information
delete your personal information
obtain a copy of your personal information in a portable format
opt out of the sale of your personal information, of targeted advertising, and of profiling in furtherance of decisions that produce legal or similarly significant effects
limit the use of sensitive personal information
appeal our decision on your request

To exercise any of these rights, please contact us using the details provided in this privacy policy. We will verify your request using information associated with your account or other information we already maintain, and we will respond within the time period required by applicable law. We will not discriminate against you for exercising these rights.

Opt-Out Preference Signals (Global Privacy Control)

Some browsers and browser extensions allow you to broadcast an opt-out preference signal, such as the Global Privacy Control (GPC). Where required by applicable state law, we will treat a validly-broadcast GPC signal received from your browser as a request to opt out of the sale or sharing of your personal information and of targeted advertising for that browser or device.

California Privacy Laws – CCPA/CPRA

Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy policy with "Request for California privacy information" in the subject line. You may make this type of request once every calendar year.

In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act and the California Privacy Rights Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

California residents have the right to know, delete, correct, and limit the use of sensitive personal information, as well as the right to opt out of the sale or sharing of personal information, as described above.

California Notice of Collection

In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:

Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account
Customer records, such as billing and shipping address, and credit or debit card data
Internet or other electronic network activity information, such as browsing behavior on our website

For more information on the information we collect, including the sources we receive information from, review the "Information We Collect" section above. We collect and use these categories of personal information for the business purposes described in the "Collection and Use of Information" section, including to provide and manage our service. In the preceding 12 months, we have disclosed the categories of personal information above to the service providers listed in this policy for the business purposes described; we have not sold personal information for money. We may have "shared" identifiers and internet activity information with analytics and advertising providers as described above, which you may opt out of using the methods described in this policy.

Shine the Light

In addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by applicable statute with third parties and affiliates for their own direct marketing purposes.

To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include "Privacy Rights Request" in the first line of the description and include your name, street address, city, state, and ZIP code.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals, but as described above, we do honor Global Privacy Control signals where required by applicable law.

We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.

Email Marketing Compliance (CAN-SPAM Act)

Because we send marketing communications to recipients in the United States, our commercial emails comply with the U.S. CAN-SPAM Act. In particular, we:

do not use false or misleading header information or deceptive subject lines
identify our messages as advertisements where required
include our valid physical mailing address in commercial emails
provide a clear and conspicuous way to opt out of future marketing emails
honor opt-out requests promptly, and in any case within 10 business days
monitor compliance if any part of our email marketing is handled on our behalf by a third-party provider

You can opt out of marketing emails at any time using the unsubscribe link in any marketing message, or by contacting us using the details below. Note that even after opting out of marketing emails, we may still send you transactional or account-related messages (for example, order confirmations).

Additional Disclosures for Personal Information Protection and Electronic Documents Act (PIPEDA) Compliance (Canada)

The Crafty DIY'er is based in Canada, and our handling of personal information is subject to PIPEDA in addition to the state and federal laws of the markets we serve, including the United States.

Additional scope of personal information

In accordance with PIPEDA, we broaden our definition of personal information to include any information about an individual, such as financial information, information about your appearance, your views and opinion (such as those expressed online or through a survey), opinions held about you by others, and any personal correspondences you may have with us. While this information may not directly identify you, be aware that it may be combined with other information to do so.

As PIPEDA refers to personal information using the term Personally Identifying Information (PII), any references to personal information and PII in this privacy policy, and in official communications from The Crafty DIY'er, are intended as equivalent to one another in every way, shape and form.

Valid Consent

Where you give us consent to collect and use your personal information for a specific purpose, you may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. When you contact us, we assume your consent based on your positive action of contact, therefore you consent to your name and email address being used so we can respond to your enquiry. Under PIPEDA, consent is only valid if it is reasonable to expect that an individual to whom the organisation's activities are directed would understand the nature, purpose, and consequences of the collection, use, or disclosure of the personal information to which they are consenting.

Where you agree to receive marketing communications from us, we will do so based solely on your indication of consent or until you instruct us not to, which you can do at any time.

While you may request that we delete your contact details at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.

International Transfers of Information

While The Crafty DIY'er endeavours to keep, store and handle customer data within locations in Canada, it may use agents or service providers located in the United States (U.S.), European Economic Area (EEA) or United Kingdom (UK) to collect, use, retain and process personal information as part of providing services to you. While we use all reasonable efforts to ensure that personal information receives the same level of security in any other jurisdiction as it would in Canada, please be aware that privacy protections under U.S. laws may not offer the same adequacy.

Customer Data Rights

Although PIPEDA does not contain an extensive set of consumer rights, it does grant consumers the right to:

Access the personal information organisations hold about them
Correct any inaccurate or outdated personal information the organisation holds about them (or, if this is not possible, delete the inaccurate personal information)
Withdraw consent for any activities for which they have consented (e.g. direct marketing or cookies)

Right to Withdraw Consent

Subject to some restrictions, you can, at any time, refuse to consent, or withdraw consent to the collection, use or disclosure of your personal information by notifying us using the email address below in the 'Contact Us' section. Withdrawal of consent may impact our ability to provide or continue to provide services.

Customers cannot refuse collection, use and disclosure of their personal information if such information is required to:

be collected, used or disclosed as required by any law
fulfil the terms of any contractual agreement
be collected, used or disclosed as required by any regulators including self-regulatory organisations

Right of Access under PIPEDA

PIPEDA gives you a general right to access the PII held by businesses subject to this law. Under PIPEDA, you need to make your access request in writing and pay a minimal fee of $30.00.

If any organisational fees seem unjust, you have the right to complain about this. We retain the right to decide how we disclose the copies of your PII to you. We will take all necessary measures to fulfil your request in 30 days from receipt, otherwise we must inform you of our inability to do so before the 30-day timeframe if:

meeting the time limit would unreasonably interfere with our business activities; or
the time required to undertake consultations necessary to respond to the request would make it impractical to meet the time limit.

We can also extend the time limit for the length of time required to convert the personal information into an alternative format. In these circumstances, we will advise you of the delay within the first 30 days and explain the reason for it.

Right of Rectification under PIPEDA

You may request a correction to any factual errors or omissions within your PII. We would ask you to provide some evidence to back up your claim. Under PIPEDA, an organisation must amend the information, as required, if you successfully demonstrate that it's incomplete or inaccurate.

You may contact us at any time, using the information provided in the Contact Us section of this privacy policy if you believe your PII on our systems is incorrect or incomplete.

If we cannot agree on changing the information, you have the right to have your concerns recorded with the Office of the Privacy Commissioner of Canada.

Compliance with PIPEDA's Ten Principles of Privacy

This privacy policy complies with PIPEDA's requirements and ten principles of privacy, which are as follows:

Accountability. The Crafty DIY'er is responsible for the PII under its control. Denise Parkes serves as our designated Privacy Officer and is accountable for our compliance with the ten principles of privacy under PIPEDA; contact details are provided below. All personnel are accountable for the protection of customers' personal information.

Identifying purposes. The Crafty DIY'er identifies the purposes for which personal information is collected at or before the time the information is collected.

Consent. Consent is required for The Crafty DIY'er's collection, use or disclosure of personal information, except where required or permitted by PIPEDA or other law. In addition, when customers access a product or service offered by us, consent is deemed to be granted. Express consent may be obtained verbally, in writing or through electronic means. Alternatively, consent may be implied through the actions of customers or continued use of a product or service following The Crafty DIY'er's notification of changes.

Limiting collection. Personal information collected will be limited to that which is necessary for the purposes identified by The Crafty DIY'er.

Limiting use, disclosure and retention. We will not use or disclose personal information for purposes other than those for which the information was collected, except with your consent or as required by law. We will retain personal information only for as long as is necessary to fulfil the purposes for collecting such information and compliance with any legal requirements.

Accuracy. Personal information will be maintained by The Crafty DIY'er in an accurate, complete and up-to-date format as is necessary for the purpose(s) for which the personal information was collected.

Safeguards. We will protect personal information with security safeguards appropriate to the sensitivity of such information.

Openness. We will make our policies and practices relating to the collection and management of personal information readily available upon request, including our brochures or other information that explain our policies, standards, or codes.

Customer access. We will inform customers of the existence, use and disclosure of their personal information and will provide access to their personal information, subject to any legal restrictions. We may require written requests for access to personal information and in most cases, will respond within 30 days of receipt of such requests. Customers may verify the accuracy and completeness of their personal information, and may request the personal information be corrected or updated, if appropriate.

Challenging compliance. Customers are welcome to direct any questions or inquiries concerning our compliance with this privacy policy and PIPEDA requirements using the contact information provided in the Contact Us section of this privacy policy.

Cookie Compliance

We use cookies to improve your experience and identify repeat visitors. Cookies store data on your device to save login time and track interests, enhancing site functionality. On their own, cookies do not identify you personally; however, if you have provided us with your email address or created an account, some cookies may be linked to that information as described elsewhere in this policy. You can manage cookie preferences through your browser settings.

Our email interactions with our customers are compliant with Canadian Anti-Spam Legislation. The Company does not send unsolicited email to persons with whom we have no relationship. We will not sell personal information, such as email addresses, to unrelated third parties. On occasion, your personal information may be provided to our third-party partners to administer the products and services you request from us.

When you leave our website by linking to another website, you are subject to the privacy and security policies of the new website. We encourage you to read the privacy policies of all websites you visit, especially if you share any personal information with them.

Enquiries, Reports and Escalation

To enquire about The Crafty DIY'er's privacy policy, or to report violations of user privacy, you may contact us using the details in the Contact Us section of this privacy policy.

If we fail to resolve your concern to your satisfaction, you may also contact the Office of the Privacy Commissioner of Canada:

30, Victoria Street

Gatineau, Quebec K1A 1H3

Toll Free: 1.800.282.1376

www.priv.gc.ca

Contact Us

For any questions or concerns regarding your privacy, or to exercise any of the rights described in this policy, you may contact our Privacy Officer using the following details:

Denise Parkes, Privacy Officer

info@iwanttocraft.com